Returns & Exchanges
At Mitchell Brands, we want you to be completely satisfied with your skincare journey; if you are not happy with your purchase, you may return it within 30 days of receipt. Please ensure products are in their original packaging and meet our safety standards for processing.
Initiate Your Request
Contact our dedicated customer support team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the items in their original boxes to prevent damage during transit, ensuring all seals and labels remain intact.
Ship the Items
Affix the provided shipping label or use a trackable carrier of your choice to send the package back to our distribution center.
Receive Your Refund
Once our quality control team inspects the returned products, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing